MILO connects chatbot, RAG, ticketing (Zoho, Zendesk, Freshdesk, Jira), Microsoft 365, SharePoint and n8n to resolve your requests — and the same AI brain captures, qualifies and converts your prospects on WhatsApp and Telegram all the way to Salesforce.
✨ Set up your workspace in minutes — no credit card required.
✓ Multi-tenant & GDPR✓ Hosted in the EU✓ No commitment
The same contextual platform, the same RAG and the same governance resolve your internal requests and turn your prospects into booked meetings.
The MILO widget understands context, searches your knowledge and resolves before escalating — with controlled actions.
The same AI brain captures, qualifies and converts your prospects on WhatsApp and Telegram, then pushes leads to your CRM.
Every integration is there either to understand the request or to act with control.
No slides: the real interface. Switch between the support that resolves, the acquisition that qualifies your leads, and the cockpit that steers it all.
Here is MILO in production: the support cockpit, the acquisition hub and the central memory — the screens your teams use every day.
Open tickets, satisfaction, conversations, support health — and the AI assistant live at the agent’s desk.
WhatsApp, Telegram, RAG, leads, Salesforce and appointments orchestrated from a single hub.
MILO turns your resolved tickets (MILO, Zoho, Zendesk, Jira, Freshdesk) into RAG knowledge, automatically.
MILO ingests your documents, databases, website and conversations into one shared vector memory — then the AI uses it to answer, qualify and act, with cited sources.
RAG (Retrieval-Augmented Generation): before answering, MILO first searches the relevant passages in your own knowledge, then writes the answer based on them — with cited sources, without making things up.
Your documents, your databases, your website and your conversations are ingested, chunked and vectorized into a single shared memory. The same brain serves support, business bots and acquisition — with sources, and while respecting everyone’s permissions.
MILO doesn’t just retrieve: it understands, decides, acts and learns — with every conversation.
Finds the right info even when it’s worded differently.
Detects the need, the urgency and the tier (L1/L2/L3).
Automated actions: password reset, MFA, account unlock.
Rates and prioritizes every prospect from 0 to 100.
OpenAI, Claude, Mistral, Gemini, Azure, Ollama — your choice.
Hands off to a human only when it actually helps.
MILO isn’t a simple FAQ bot. It’s a complete ServiceOps layer: understanding, search, action, escalation, memory and steering.
MILO understands the profile, tenant, channel, history and the app involved before answering.
SharePoint procedures, internal documents and past tickets become an actionable source of truth.
Intent detection, urgency, user profile, L1/L2/L3 level and escalation decision.
M365 checks, ticket creation, n8n workflow, Teams notification and secured actions.
Dedicated bots, services, routing and quotas: you define exactly what the AI can do and for whom.
MILO spots poorly covered topics, remembers durable context and turns useful tickets into knowledge.
MILO detects the language of each message and answers in it — French, English, Spanish and beyond — with no configuration.
Tickets, documents, knowledge, services and events exposed through a versioned REST API, secured by keys and scopes, with a ready-to-use OpenAPI spec.
Connected to Microsoft 365 / Entra ID, MILO performs common IT actions itself — password reset, MFA, account unlock — without tying up an agent.
Triggers the reset (SSPR) via Microsoft Graph — no need to wait for an agent.
RESET_PASSWORDInstantly unblocks a locked account in Entra ID.
UNLOCK_ACCOUNTResets multi-factor authentication (disables the authenticator).
RESET_MFARe-enables a disabled account (returning team member).
ENABLE_ACCOUNTDisables an account (offboarding, security incident).
DISABLE_ACCOUNTInstant diagnostic: account state, MFA, lockout.
GET_ACCOUNT_STATUSConfirms whether a mailbox / functional address exists, is active or shared — restricted to team members.
CHECK_MAILBOXAutomated onboarding: creates the account and applies the profile.
CREATE_ACCOUNTAssigns the M365 license matching the role.
ASSIGN_LICENSESigns out every device (compromised account).
REVOKE_SESSIONSSame AI brain, same governance, same quotas: the agent dashboard and the user widget share the same context, RAG, memory and escalation logic — with a confidence score and anti-hallucination guardrails on every answer.
Model-agnostic: OpenAI, Azure OpenAI, Anthropic, Mistral or Gemini — plug in the AI provider of your choice, with automatic fallback.
Profile, role, tenant, channel, urgency and the app involved.
Document RAG, long-term memory and similar tickets.
Guided answer, sources, procedures and BotSkill actions.
An enriched ticket only if MILO can’t resolve it cleanly.
GDPR by design, strict isolation and sovereignty: MILO handles student and staff data with the guarantees an institution expects.
Access and erasure in one click: accounts, conversations, messages, tickets, long-term memory and analytics events — all tenant-isolated, with an audit log.
Configurable automatic purge, sensitive sessions minimized and erased, consent recorded for human handover and acquisition.
AES-256-GCM encrypted secrets, multi-tenant isolation, sensitive-document access restricted to verified identities, distributed rate limiting.
Data hosted in the European Union, a published subprocessor list and non-EU transfers framed by standard contractual clauses.
The same AI engine powers your acquisition chatbots on WhatsApp and Telegram: it greets, qualifies, scores, books meetings and pushes your prospects to Salesforce.
A prospect writes, MILO answers from RAG, extracts name, phone, email and need, then creates the lead.
Dedicated tone, brand, offers and RAG tags per entity — with an enforced welcome message and a prompt generator per chatbot type.
A 0-100 score combining qualification, recency and intent: every hot / warm / cold lead surfaces prioritized.
Meeting reminders, re-engagement of inactive hot leads and nudges — with anti-spam and respect for WhatsApp windows.
Weighted variants per entity, compared on qualification and meeting-booking rates.
Lead-field audit, mapping, CRM push of consenting prospects, advisor slots and editorial calendar.
The prospect writes on WhatsApp or Telegram, MILO greets with the right tone.
Intent, target offer, city and need; GDPR consent requested at the right moment.
Scored lead, advisor slot proposed and meeting created on the calendar.
Salesforce push of consenting leads and automatic follow-ups if the prospect goes cold.
Funnel, channels, intents and offers: track conversations, leads, qualification rate and meetings over 30 days, across all channels.
Explicit consent before any CRM push, no phone number stored in the RAG and encrypted secrets: prospecting stays clean.
MILO learns from useful conversations, generates your prompts per chatbot type and enforces a consistent welcome message per entity.
Customer support, IT, finance & accounting or prospect acquisition: the context changes, the engine stays the same.
Accounts, tool access, Microsoft 365, documentation, request tracking.
MFA, mailbox, permissions, workstation, recurring requests.
Connected to Sage, Cegid or ACS: invoice status, balances, entries and answers to recurring accounting questions.
WhatsApp/Telegram qualification, offers, meeting booking and Salesforce CRM push.
Clear plans covering AI support and marketing, from POC to multi-entity rollout.
To launch AI support on a simple scope.
For complete, multi-service, connected AI support.
To industrialize support and multichannel acquisition.
For multi-entity groups with advanced governance.
💡 Compare at the right scale: MILO replaces part of an agent (~€3,500/month fully loaded) and generates qualified leads. A fraction of deflected tickets — or a single converted lead — pays for the subscription.
MILO is built for organizations that want to cut tickets and capture more leads: a single AI platform, multi-tenant and hosted in the EU, for support and multichannel acquisition.